Terms and conditions

1. General provisions

These terms and conditions (the "terms") govern the relationship between the carrier and a customer who books a ride through this website, by phone, or in person, as well as use of this website.

Carrier and website operator:
ALMA CARS d.o.o.
Usnjarska cesta 8, 1241 Kamnik
Tax ID: 44621612
Email: info@taxialma.si
Phone: +386 41 686 520

By submitting a booking, requesting a ride, or using this website, the customer or visitor confirms that they have read and agree to these terms. We reserve the right to amend these terms as described in "Changes to these terms" below.

2. Booking a ride

A ride can be booked through the booking form on this website, by phone, or in person. A booking can be immediate ("Now") or scheduled for a specific date and time.

When booking, the customer provides the pickup address, destination if applicable, preferred vehicle, number of passengers, and any additional requests (e.g. luggage, child seat, pet, wheelchair, extra stop). The customer is responsible for the accuracy of the information provided, as it is needed to carry out the ride correctly.

A booking submitted through the online form is a request and does not automatically constitute a confirmed ride — a booking is considered final once our dispatcher confirms it with the customer by phone or otherwise. We reserve the right to decline a booking if the ride cannot be provided for operational reasons (e.g. fleet availability, an unsuitable or inaccessible location, weather or safety conditions), in which case we will notify the customer as soon as possible.

3. Price and payment

The price of a ride is calculated based on distance, journey time, waiting time, and any additional services agreed at booking or during the ride. No fixed price list is published on this website, since the price of a ride isn't always known in advance (it depends on availability, traffic conditions, and the route chosen); please contact us by phone or through the booking form for a price estimate.

Payment can be made in cash or by debit/credit card directly in the vehicle, unless a different payment method has been agreed for a specific booking.

Additional charges may apply for extra or non-standard luggage, extra stops, waiting time beyond the agreed pickup time, and similar additional services, which we will inform the customer of in advance where possible.

4. Cancellation and no-show

The customer may cancel a booking without consequence as long as the driver has not yet been dispatched toward the pickup location, or within a reasonable time before the agreed pickup time. A cancellation can be communicated by phone or by replying to the confirmation message.

If the driver cannot find the customer at the agreed pickup location, or the customer does not board the vehicle within a reasonable time (as a rule, up to 10 minutes from the agreed pickup time), the booking is treated as cancelled by the customer. In this case, we reserve the right to charge for costs incurred (e.g. the drive to the pickup location and waiting time).

5. Passenger obligations

The customer must provide accurate information (name, phone number, pickup and destination address), wear a seatbelt during the ride, and follow the driver's safety-related instructions.

Smoking, consuming alcohol or prohibited substances, and transporting items whose carriage is prohibited by applicable law are not allowed in the vehicle. The customer must not endanger the safety of the driver, fellow passengers, or other road users.

The customer is liable for any damage to the vehicle caused intentionally or through negligence by themselves or by a person for whom they are responsible (e.g. a child in their care).

6. Our obligations and rights

We provide rides using technically sound, properly insured vehicles and trained, licensed drivers, in accordance with applicable road traffic law.

We reserve the right to refuse a ride or end a ride already in progress if the customer is visibly under the influence of alcohol or other substances, behaves aggressively or abusively, or otherwise endangers the safety of the driver, themselves, or others — in such a case, the fare for the portion of the ride already completed is still charged.

For safety or traffic reasons (e.g. road closures, heavy traffic), the driver may choose the most suitable route, even if it is not necessarily the shortest or cheapest.

7. Luggage and lost property

A normal amount of personal luggage is included in the fare. For bulkier, heavier, or non-standard luggage (e.g. sports equipment, a larger number of items), we recommend notifying us in advance when booking so we can provide a suitable vehicle.

We are not liable for items the customer accidentally leaves in the vehicle, but we make a reasonable effort to return them to their owner if they get in touch and we find the item. We accept no liability for the loss of or damage to such items.

8. Limitation of liability

We are not liable for delays, route changes, or cancellations caused by circumstances beyond our control — heavy traffic, road closures, weather conditions, actions of third parties, or force majeure.

Our liability for any damage arising from providing a ride is limited to the extent permitted by applicable road traffic and consumer protection law. We are not liable for indirect damage (e.g. lost profit, a missed flight or event), except where such liability is expressly required by law.

9. Force majeure

In the event of force majeure — natural disasters, states of emergency, strikes, government measures, and similar events beyond our control — that prevent or substantially hinder a ride, we are released from liability for the non-performance or delay of that ride, and we will notify the customer as soon as possible.

10. Complaints

Any comments or complaints about a ride can be sent to info@taxialma.si or by calling +386 41 686 520. We will respond to a received complaint within a reasonable time and make an effort to reach an amicable resolution.

If a dispute cannot be resolved amicably, the customer may use out-of-court consumer dispute resolution in accordance with applicable law, or, where the booking was made online, the European Commission's Online Dispute Resolution platform.

11. Collection and use of personal data

We collect the following personal data when voluntarily provided by a user through the forms on this website or by phone: first and last name, email address, phone number, pickup/destination address, and the content of a message or booking.

We use this data solely to communicate with the user (e.g. confirming a booking, carrying out a ride, or responding to an inquiry). We do not share this data with third parties, except service providers we engage to operate this website (e.g. an email provider used to send confirmations), or where required by law.

12. Cookies

This website uses cookies to improve the user experience and to operate the site.

Types of cookies: essential cookies for the basic operation of the website (e.g. navigation); analytics cookies (we occasionally use Google Analytics, which collects data on website usage, e.g. pages visited, visit duration, device type); marketing cookies (we may use Google Ads, which allows ads to be shown based on your interests).

Users can accept, decline, or change their cookie settings at any time via the pop-up shown on their first visit to the website.

13. Your rights

Under the GDPR, you have the right to: access your data, correct or delete your data, restrict processing, data portability, and object to processing.

Requests regarding your personal data can be sent to: info@taxialma.si

14. Data retention

We retain personal data for no longer than necessary to fulfil the purpose for which it was collected (e.g. carrying out a ride, responding to an inquiry), or as required by applicable law (e.g. tax rules for issued invoices).

15. Governing law and dispute resolution

These terms and the relationship between the parties are governed by the law of the Republic of Slovenia. Any disputes that cannot be resolved amicably fall under the jurisdiction of the competent court in the Republic of Slovenia.

16. Changes to these terms

We reserve the right to amend these terms. Any changes will be published on this page with the date of the latest revision noted; bookings made before a change remain governed by the terms in effect at the time the booking was submitted.

Your privacy matters to us. We aim to provide a trustworthy experience by respecting your data.

17. Final provisions

If any provision of these terms is found to be invalid or unenforceable, this does not affect the validity of the remaining provisions. This website is prepared with the utmost care; we are not liable for any errors or omissions in its content, and the offering published on this website may change — please contact us by phone or email to confirm the accuracy of the current offering.

These terms take effect on the date they are published on this website.